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Our mission

Our mission and promise

Our mission : Think ahead of our clients

to deliver the most relevant full-service car leasing solutions to businesses of any size, through consulting and services that meet the requirements of customers, drivers and vehicles.

 

Our promise:  Faster response than our competitors

every day, thanks to our expert advice, prompt and accurate service, everything is done to prove that we really care about customers, drivers and vehicles.



Our values

Arval Jiutong shares fundamental values with the Shareholders: BNP Paribas Group and Shanghai Jiushi Group , all a source of inspiration for the management principles of its teams and their daily behaviour.
Commitment

Commitment

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Discipline, ethics, the ability to listen and a sense of responsibility are the guiding principles of the commitment made by Arval Jiutong with respect to its Clients, teams, partners and shareholders. This commitment is based on team spirit and a policy of long-term cooperation. Two main objectives characterise its commitment to Clients: optimise costs linked to the use of their vehicles and simplify the daily use of the latter.

Ambition

Ambition

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Arval Jiutong’s ambition is to stand out as a role model in its business in order to assist our Clients in their projects. Striving to be close to the client is a constant source of progress, thus leading our Company towards selective and controlled growth in Client service.

Creativity

Creativity

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Arval Jiutong keeps a regular watch on technology in order to develop powerful IT resources, enabling Arval Jiutong’s teams to deliver innovative and highly qualitative products and services to Clients.

Responsiveness

Responsiveness

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Arval Jiutong aims to combine attentiveness and speed in order to serve its Clients in all its fields of activity, supported by efficient management of both risks and costs.

Respect

Respect

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Our model of behaviour is based on demonstrating respect for others in all circumstances on a daily basis. All our entities follow this principle in the relations they entertain with our fellow employees, clients, and partners and generally with all people with whom we come in contact.

Compliance

Compliance IS At the  heart of our relation with customers, suppliers & Partners

 

  • By respecting all financial regulations: legal and regulatory clauses, professional and ethical standards, Board of Directors guidelines, instructions issued by the General Management Group procedures
  • By protecting clients’ interests and the Group‘s reputation
  • By supporting constant and sustainable professional behavior of our employees and promoting a culture of integrity to prevent employees from taking any advantage of their position for personal gains

 

We want to become your preferred partner for good reasons and more specifically, for the quality of our services. We highly value your opinion and your feedback will be of great help.

 

To receive directly your remarks about potential misbehaviors, we have created one single contact point with a dedicated address:  

 

compliance@arvaljiutong.cn